Privacy Policy
Effective Date: April 2026
Last Updated: April 2026
Welcome to Kudru Nest (“Kudru Nest,” “Company,” “we,” “our,” or “us”).
Kudru Nest is a hospitality and accommodation service provider operating in India. We are committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, used, processed, stored, and protected.
This Privacy Policy applies to users interacting with our website, Meta Lead Forms, advertisements, booking enquiry forms, customer support channels, and related services.
By accessing our services or submitting your information, you agree to the terms outlined in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Meta/Facebook and Instagram Lead Forms
- Website enquiry and booking forms
- WhatsApp, phone, and email communications
- Advertising and promotional campaigns
- Customer support interactions
- Any online or offline interaction with Kudru Nest
This policy governs the collection, usage, disclosure, retention, and protection of personal information shared with Kudru Nest.
2. Information We Collect
We may collect and process the following categories of personal information:
A. Personal Identification Information
- Full Name
- Mobile Number
- Email Address
- City or Location
- Communication Preferences
B. Travel & Booking Information
- Travel Dates
- Number of Guests
- Accommodation Preferences
- Budget Preferences
- Special Requests or Requirements voluntarily shared by users
C. Technical & Device Information
When users interact with our website or advertisements, certain information may automatically be collected, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Referral Sources
- Advertisement Interaction Data
- Cookies and Tracking Information
D. Marketing & Communication Information
- Responses submitted through Meta Lead Forms
- Campaign engagement history
- Customer communication records
- Support or enquiry interactions
3. How We Collect Information
We collect information through multiple channels, including:
- Meta/Facebook and Instagram Lead Ads
- Website forms and landing pages
- Booking enquiries and reservation requests
- WhatsApp conversations
- Phone calls and email communications
- Cookies and analytics tools
- Advertising and remarketing platforms
We may also receive information from authorized service providers assisting in marketing, customer communication, and operational support.
4. Purpose of Data Collection and Processing
We collect and process personal information for lawful business and operational purposes, including:
A. Customer Communication
- Responding to enquiries and booking requests
- Providing accommodation and stay-related information
- Sharing availability, pricing, and package details
- Offering customer support assistance
B. Booking & Hospitality Services
- Managing reservations and stay requests
- Coordinating guest services and communication
- Providing booking confirmations and updates
C. Marketing & Promotional Activities
- Sharing offers, discounts, promotions, and updates
- Sending newsletters and promotional communications
- Running advertising and remarketing campaigns on Meta and other digital platforms
D. Business Operations & Improvements
- Improving our website and customer experience
- Analyzing campaign and website performance
- Maintaining internal records and operational reporting
E. Legal & Security Purposes
- Preventing fraud or misuse
- Ensuring platform and communication security
- Complying with legal and regulatory obligations
5. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:
- User Consent
- Legitimate Business Interests
- Contractual Necessity
- Compliance with Applicable Laws and Regulations
By submitting your information through our forms, advertisements, or communication channels, you consent to the collection and processing of your information in accordance with this Privacy Policy.
6. Consent for Communication
By submitting your information through Meta Lead Forms, website forms, WhatsApp, or any other communication channel, you expressly consent to being contacted by Kudru Nest through:
- Phone Calls
- WhatsApp Messages
- SMS
- Emails
- Other communication channels
for enquiries, bookings, promotional offers, customer support, and related hospitality services.
Message and data charges may apply depending on your telecom service provider.
7. Cookies and Tracking Technologies
Our website and advertising campaigns may use cookies, pixels, and similar tracking technologies to:
- Understand visitor behavior and website usage
- Improve website functionality and performance
- Measure advertisement effectiveness
- Personalize content and promotions
- Enhance user experience
Third-party services such as Meta Platforms, Inc. and analytics providers may also use tracking technologies subject to their respective privacy policies.
Users may manage cookie preferences through browser settings.
8. Sensitive Personal Information
Kudru Nest does not intentionally collect sensitive personal information such as:
- Financial account details
- Government identification numbers
- Health or medical records
- Biometric information
- Confidential personal attributes
through Meta Lead Forms or website enquiry forms.
Users are advised not to submit sensitive personal information through public or unsecured communication channels.
9. Data Sharing and Disclosure
Kudru Nest does not sell, rent, or trade personal information to third parties.
We may share information only under the following circumstances:
A. Internal Business Operations
With authorized employees, customer support representatives, and operational teams.
B. Service Providers
With trusted third-party vendors assisting with:
- Website hosting
- Marketing and advertising
- Analytics and reporting
- Customer communication
- Technical and operational support
C. Legal Compliance
Where disclosure is required:
- Under applicable laws or legal processes
- To protect legal rights or business interests
- To investigate fraud, abuse, or security incidents
All third-party partners are expected to maintain confidentiality and appropriate security safeguards.
10. International Data Transfers
Some third-party platforms or cloud service providers may process or store data on servers located outside India.
Where such transfers occur, Kudru Nest takes commercially reasonable measures to ensure appropriate protection of personal information.
11. Data Retention
Personal information may be retained for up to 24 months from the date of last interaction unless:
- A longer retention period is required by law
- Retention is necessary for dispute resolution or legal compliance
- Continued communication is required for active customer engagement
Once data is no longer required, reasonable steps are taken to securely delete or anonymize the information.
12. Data Security Measures
Kudru Nest implements commercially reasonable administrative, technical, and organizational measures to protect personal information against:
- Unauthorized access
- Misuse or alteration
- Data loss
- Accidental disclosure
- Cybersecurity threats
Security practices may include:
- Secure hosting infrastructure
- Restricted access controls
- Encrypted communication channels
- Operational and technical safeguards
While we strive to protect user data, no online transmission or storage system can guarantee absolute security.
13. User Rights
Subject to applicable laws, users may have the right to:
- Request access to their personal information
- Request correction or modification of inaccurate data
- Request deletion of personal information
- Withdraw consent for marketing communications
- Object to certain processing activities
- Request restriction of data processing
Users may exercise these rights by contacting us using the details provided below.
14. Withdrawal of Consent
Users may withdraw consent for marketing communications or data processing at any time by contacting Kudru Nest.
Withdrawal of consent shall not affect the lawfulness of processing conducted prior to such withdrawal.
15. Third-Party Services and External Links
Our website, advertisements, or communications may contain links to third-party platforms or services.
Kudru Nest is not responsible for:
- Third-party privacy practices
- External platform content or policies
- Data handling by external websites or services
Users are encouraged to review the privacy policies of external platforms before sharing personal information.
16. Children’s Privacy
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from minors. If such information is identified, reasonable efforts will be made to delete it promptly.
17. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Karnataka, India.
18. Changes to This Privacy Policy
Kudru Nest reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.
Updated versions will become effective immediately upon publication on our website or associated platforms. Users are encouraged to review this policy periodically.
19. Grievance Redressal
If you have any concerns, complaints, or requests regarding your personal information or this Privacy Policy, you may contact:
Kudru Nest Privacy Team
- Email: info@kudrunest.com
- Phone: +91-9108345575
We will make commercially reasonable efforts to address concerns within a reasonable timeframe.
20. Contact Information
Kudru Nest
- Website: www.kudrunest.com
- Email: info@kudrunest.com
- Phone: +91-9108345575
21. Consent and Acknowledgment
By submitting your information through Meta Lead Forms, advertisements, website forms, WhatsApp, email, phone calls, or any other communication channel, you:
- Confirm that the information provided is accurate and voluntarily shared
- Acknowledge that you have read and understood this Privacy Policy
- Consent to the collection, storage, processing, and use of your information as described herein
- Agree to receive communication regarding enquiries, bookings, offers, and related services from Kudru Nest
If you do not agree with this Privacy Policy, please refrain from submitting your information or using our services.
